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Tickets

RPG Website Ticket Section

The ticketing system has the following features:

For players:

  • The tickets tab will display the number of open tickets of all players
  • By accessing the tickets tab they will be able to see the tickets they have opened or participated in, and will be able to open a new ticket by clicking the Open a Support Ticket button.
  • A ticket can be opened starting with level 3 and at least 3 hours played.
  • No more than 5 tickets can be opened per day.
  • No more than 2 tickets can be open simultaneously.
  • When opening a ticket, the player will have the possibility to select a department, and depending on it, a set of rules will be displayed that they must read.
  • Inside the ticket, the player will be able to see the participants in the ticket and if admins add other participants to it.
  • The player has the possibility to close the ticket themselves if they consider they no longer need a response from admins.
  • The player will not be able to give more than 3 consecutive answers without someone else answering in the meantime, to avoid spam.

For admins:

  • Depending on the admin level set for a department, admins will have access to see tickets from that department.
  • Admins with access to the department can add other participants to the ticket, if it is necessary for them to be involved in it.
  • Admins with access to the department can move the ticket to another department if necessary, can close or reopen the ticket, or can use automatic responses for it.
  • Admins will be able to view certain actions performed on the ticket such as: closing, reopening, adding participant, removing participant, moving to another department.
  • Level 6 admins can create departments with different settings.
  • Level 6 admins can create automatic responses, which will help with tickets where responses are repeated.